Privacy Policy
This Privacy Policy applies to vanachat.net (“Platform” or “Website”) of administration (“Company”, "we", or "our") and software, video chat, web applications and mobile applications (hereinafter referred to as “Software”). This Privacy Policy handles the Personal Information (as defined herein) you provide to us, as well as the data we gather when you utilize our Platform and/or Service. As Personal Information forms a crucial aspect of our operations, we urge you to carefully review this Privacy Policy. By accessing or using our Platform or Service, you consent to the privacy practices delineated herein.
1. Scope of this Privacy Policy
This Privacy Policy governs our treatment of Personal Information collected during your use of the Platform and the Service. However, it does not encompass practices beyond our ownership or control. This includes, but is not limited to, third-party services accessed through the Platform and/or the Service, as well as individuals not employed or managed by us. Given that our Service integrates with third-party sites and social networks, it is expected that you are familiar with the privacy policies of these entities when utilizing our Platform and/or Service and granting us authorization to interact with them on your behalf.
2. Information Collection
By visiting and interacting with our Platform and/or Service, we gather information through three primary methods:
Voluntary Information: This includes data you willingly provide to us.
Service Usage Information: We collect information when you utilize our services.
Third-Party Data: Information obtained from third-party sources.
Information You Choose to Provide:
When you visit and engage with the Platform and/or its Service, you voluntarily furnish us with Personal Information, which may encompass, but is not restricted to, the following:
Personally Identifiable Information: This may consist of details submitted during your registration to use the Platform and/or the Service, such as your name, profile picture, date of birth, phone number, address, email address, occupation, employer, gender, age, birthday, friend lists, social network usernames, preferences, messages to other users, usage information, uploaded profile pictures, and browser data.
The information you opt to disclose may be shared with your contacts on our service. You maintain complete control over your profile information and can modify it at your discretion. Your Profile is accessible to other Service users who are connected to you, and unless you opt-out (which you can do at any time in our application settings), it is discoverable by other users. You have the option to "block" any user on our platform to restrict access to your Personal Information.
You may also choose to share your mobile device’s Contacts list with us (including names, numbers, emails, etc.), which we will store on our servers to enhance our service, such as facilitating connections with friends. If you prefer not to store this information, you can opt-out via your account settings or by notifying us via email. However, opting out may limit some of our service features.
Additionally, any information you transmit through the services will be provided to us. Please be aware that recipients of your texts, images, and other content can save or share that content outside the Platform. Hence, the same prudent approach applicable to the broader Internet applies to us: refrain from sending messages or sharing content that you wouldn’t want saved or shared.
It may seem obvious, but it's worth reiterating: When you reach out to our Support or engage with us through other channels, we'll collect any information you voluntarily provide.
Information We Collect When You Use Our Services:
When you use our services, we gather data on how you use them, like how many video chats you've had and for how long. Here's what we collect:
Usage Information: We collect what you do in our services, such as uploading content during video chats. Be mindful of your privacy when sharing content.
Interactions with Others: We keep track of how you communicate with other users, like who you message and how often. Remember that what you share may become public once you send it.
Device Details: We note details about your device, like its model and operating system.
User Content: Anything you create on the service, like photos and comments, may be collected. Other users might also capture your content.
Device Contacts: With your permission, we may access your phone's contacts to help you connect with friends.
Location: We may collect your location data with your consent.
Cookies and Technologies: We use cookies and similar tech to track your activity. You can manage cookie settings in your browser.
Logs: We keep track of how you use our website, like the pages you visit and when you access them. If you contact us, we may keep a record of your information for response purposes.
Information from Third Parties
We might gather details that other users share about you while using our services. For instance, if a user lets us access their phonebook and you're one of their contacts, we may merge that data with what we already have about you. We could also get information from our affiliated companies or other third-party sources and add it to what we gather through our services.
3. How We Use Your Information
We are dedicated to improving our products and services and providing you with an exceptional experience. Here's what we do with your information:
· Develop, enhance, and safeguard our products and services.
· Stay in touch with you and keep you informed.
· Analyse trends and usage patterns.
· Personalize your experience, like suggesting friends or tailoring content and ads.
· Boost safety and security.
· Verify your identity and prevent fraud or illegal activity.
· Utilize data from cookies and other tech to improve services and your experience.
· Enforce our terms and policies.
We may also store some information on your device for faster access to the Platform and content.
4. How We Share Your Information
At times, we may share your personal information with third-party service providers to enhance and optimize our service for you. Here's how we share information about you:
· With Other Users: We may share your username, name, and details of your interactions with our services with other users. For instance, we might let them know if you have mutual friends on our Platform.
· With the General Public: Your public information, like profile pictures submitted to Local, may be visible to all users and the public, especially if a Local service is broadcasted.
· With Affiliates: We may share information with other companies within our family.
· With Third Parties: Your information may be shared with:
· Service providers, sellers, and partners who assist us in providing services.
· Legal entities if required by law or to investigate potential violations or protect rights and safety.
· Third parties involved in mergers or acquisitions of the Platform.
· Aggregated or de-identified information may be shared with advertisers or other third parties.
· By registering on the Platform and creating content, you agree that it may be recorded, stored, and made available to other users. Consider carefully what information you share, as others may use or disclose it without your knowledge. Your information may be stored and processed in any country where we provide services. By using our service, you consent to such transfer of information outside your country.
If you don't agree with these terms, please refrain from using our service. We prioritize community safety, so certain user information may be necessary to create a safe environment for all users.
5. Sharing Information with Third Parties
Our services may include links to third-party websites, search results, or integrations. When you use these links or integrations, you may provide information directly to the third party, us, or both. You understand that we're not responsible for how those third parties collect or use your information. If you have a profile visible to others on our Service, you're responsible for its content and accuracy. We recommend reviewing the privacy policies of any third-party website or service you visit or interact with through our services.
6. Cookie Statement
Our website uses cookies, which are small text files that store information about visitor preferences. They help enhance site functionality, simplify navigation, and analyse site usage. Session cookies are crucial for distinguishing between users and preventing security threats. They don't contain personal data and expire when the browser is closed, requiring no consent.
Purpose of Cookies: We use cookies to provide, secure, and improve our services. This includes remembering your preferences, recognizing you on future visits, measuring marketing effectiveness, and personalizing ads based on your interests.
Types of Cookies:
· Essential Cookies: These are necessary for core site functions like logging in and keeping you safe from malicious activity.
· Analytics Cookies: They help us understand how our services are used and improve them accordingly.
· Advertising & Marketing Cookies: These track the success of our marketing efforts and tailor ads to your preferences.
· Social Networking Cookies: Enable sharing content from our services on third-party platforms and may also be used for advertising.
Cookie Control: You can manage your cookie preferences using the tool on our website or adjusting settings in your account. Please note that changing these preferences may impact your experience on our site, possibly limiting functionality. Most web browsers offer settings to control or reject cookies, and similar options are available on mobile devices.
Feel free to check your browser or device's help menu for specific instructions on managing cookies.
7. Contact via Emails and Messages
You can opt to receive newsletters, surveys, discounts, and other promotions from us via email and messages. You can stop getting these emails anytime by unsubscribing. Even if you unsubscribe from promotional emails, you may still receive service-related communications and messages from us.
8. Retention of Your Content
Please be aware that content you share on our platform may be saved by others through various means. We cannot guarantee the deletion of your information within a specific timeframe. We may also retain certain information in backups or as required by law.
9. How we protect Your Information
Your privacy and security are vital to us. We process your personal information to enhance security, prevent spam, and verify your identity. Access to your information is limited to authorized personnel only. We employ various security measures to protect your data.
10. Control Over Your Information
You have control over your information through various tools:
· Access and Updates: You can access and update your account information on the Platform's Settings page. For other requests, you can email us at vip@vanachat.net.
· Revoking Permissions: You can revoke permissions for certain data sources like your phonebook or location services.
· Erasure: You can request the deletion of your personal information in certain circumstances.
· Restriction on Processing and Objection: You can request restrictions on the processing of your personal information or object to its processing under certain circumstances.
· Analytics and Advertising Services Provided by Others
We may allow other companies to track your usage of our services and deliver targeted advertisements. We currently do not respond to do-not-track signals.
11. Data Access and Removal
You can remove your data anytime. If you delete your account, we'll make reasonable efforts to remove your data from our servers, except where legal obligations require retention.
12. Retention of Your Data
We will retain your personal data only for the duration necessary to fulfil the purposes outlined in this Privacy Policy, unless legal obligations dictate otherwise. Upon completion of these purposes, we will either irreversibly anonymize or securely delete your personal data from our servers.
13. Underage Users
Our services are not for users under 18, and we do not knowingly collect information from them. If you're under 18, please refrain from using our services.
14. Revisions to the Privacy Policy
We reserve the right to update this Privacy Policy. You'll be notified of any changes through our Platform or electronic communications. Make sure to check the Privacy Policy periodically. Your continued use of the Service implies acceptance of any revisions.
15. Contact Information
If you have any questions about this Privacy Policy, please contact us at vip@vanachat.net